Help Center

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Google Pay, Apple Pay, Shop Pay & PayPal.

Shipping Destinations

We proudly ship locally and to over 200 countries worldwide.

Note: We currently do not ship to India.

Shipping Times

• Local Orders:Delivered within 8–15 business days. Orders are processed and shipped within 2–5 business days.

• International Orders:Delivered within 15–30 business days. Orders are processed and shipped within 2–5 business days.

Important Notes:

• Shipping times may vary depending on your location, shipment method, and external factors.

• The maximum delivery time from the date of order placement is 60 business days. Refund requests for delayed packages will only be considered after this timeframe.

• Processing time (2–5 business days) is not included in the shipping timeframe.

• Shipping times exclude potential customs or clearance delays.

• Special Considerations:

  • Electronic Devices: Orders containing lithium batteries may face additional delays due to airline restrictions and varying policies.
  • Oversized Products: Delivery times may vary due to additional packaging requirements and checkpoint processing during transit.

Shipping Cost

Enjoy FREE SHIPPING on all orders!

Shipping and Tracking Information

We strive to ship orders as quickly as possible. Here’s what you need to know:

• Order Processing: Please allow 2–5 business days for us to process and begin shipping your order.

• Tracking Numbers: Tracking numbers are typically provided 3–5 business days after your order has been shipped. This delay occurs because we must wait for the courier to share the tracking information with us. If you do not receive your tracking number within 7 business days, please Click Here to contact us.

• Important Notes:

  • Business Days: These exclude weekends. While SearchFindOrder operates 24/7, courier services and customs clearance processes vary by country and may have limited operating hours.
  • Real-Time Tracking: Track your package updates in real time on our Track Your Order page.

Customs and Delivery Information

• Customs processing times vary by country.
• Once your package arrives in your country, you will be notified of the last-mile courier handling final delivery.
• Delivery times may be influenced by customs delays or other factors outside our control.

We appreciate your patience and understanding as we work to deliver your order promptly. If you have further questions or concerns, don’t hesitate to reach out!

International taxes might be applied depending on your country's taxes policy.

SearchFindOrder is not responsible for any duties and taxes that may be incurred.

Lost or Missing Packages Policy

At SearchFindOrder, we are committed to ensuring your order reaches you. However, certain circumstances regarding lost or missing packages are outlined below:

Customer Responsibility

• Correct Address: Please verify your billing and shipping address before completing your order. SearchFindOrder is not liable for packages shipped to an incorrect address provided by the customer during checkout.

  • If the address was incorrect and the package is lost, the customer is responsible for contacting the courier to locate the package.

• Undeliverable Packages: If the courier cannot deliver your package because:

  • You were not available to receive it, or
  • Your mailbox or delivery location was unsuitable, You must contact the courier before the package is returned to SearchFindOrder. Couriers generally make multiple delivery attempts and may leave notifications via phone, email, or a note on your door.

• Returned Packages: If the package is returned to SearchFindOrder due to failed delivery attempts, you will be responsible for additional shipping costs to have the package re-delivered.

SearchFindOrder Responsibility

• Error on Our End: If SearchFindOrder makes an error with your address or order details, we will take full responsibility and resend your original order free of charge.

• Lost Packages Declared by Courier: If a courier officially declares your package as lost, SearchFindOrder is not responsible for replacing the package. In such cases, the customer will need to place a new order and ensure the correct address is provided.

We appreciate your understanding and encourage you to double-check your shipping information to avoid delivery issues. If you have further concerns or questions, please contact us for assistance!

Simply add as many items as you wish to your shopping cart while browsing our store. 

Once you want to proceed with the order - do so by going to the cart/bag and clicking "checkout".

 Follow the instructions by providing us with delivery information and select payment method the for goods - we will start to ship your package within 2-5 business days.

Our support team is always happy to guide you at any step!

Order Cancellation Policy

• Cancellation Window:Orders can be canceled within 6 hours of being placed.

• Administration Fee:If you request a cancellation after the 6-hour window, an administration fee may apply.

• After Shipment:

  • Once your package has been shipped, the order cannot be canceled.
  • If you attempt to cancel your order mid-shipment, a refund will not be issued.

We recommend reviewing your order carefully before placing it to avoid any inconvenience. If you have any questions, feel free to contact our support team for assistance!

If you have misspelled or autofilled and incorrect address, kindly notify us via email helpdesk@searchfindorder.com within 6 hours.

If your package has been shipped before a change of address, we will not be able change the address upon shipment and no refund will be given.

If you have ordered multiple items or bulk of the same items, some packages maybe separated during the shipping process. 

If you receive one of your multiple orders, please reach out to us at helpdesk@searchfindorder.com. 

We are always here to help!

Your 100% satisfaction is important for us. 

Due to COVID-19 restrictions, returns will not be accepted at this time.

This includes the following:  

• Sale Item(s) - Including Item(s) of Final Sale.
  
  
• Discounted Products - Purchased Individually or in Bulk. 
  
  
• Items you have already Built, Constructed and or Assembled.
  
  
• Open Boxed Items

• If a product gets damaged or is faulty upon delivery - we offer 100% store credit/or a full refund. We require proof of damage or if the product was faulty upon delivery of the item(s).Ex: Pictures and Video.
• Discontinued items are final sales and cannot be returned, refunded or exchanged with store credits.
• Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or does not meet the description.
• We do not accept refunds if the customer does not like the product or changes their mind. 
• If your package was deemed delivered with proof of delivery by the courier, attempts were made to deliver it, and it is returned to the shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 protocols.
• If you fail to pick up your package at your local courier's office and/or designated pick-up station, and/or if your delivery has a failed attempt and it is returned and/or you do not pick it up, you do not qualify for a refund.
• If this happens to you, and you will still like the product you ordered, you will need to re-order your item of choice and bear the costs of the item. Shipping is still free.

If in such an event your item has been damaged or defective, we are more than willing to help you.We can do the following:

• Replace the item - shipping costs are included.
• Replace the part - including missing parts upon purchase.
• Provide a 100% store credit to the item purchased.
• Refund to the original method of payment.

We do not exchange any products for whatever reason:

If you change your mind, would like another product similar or different in colour or size to the one you purchase or would like another model of the current purchased product or a different product.

No products will be exchanged.

If your demands meet this requirement, or you would like to get in contact with our Refund Department, please click here .

A customer service representative will be in contact with you within 24 hours upon your dispute.

Thank you for shopping with us! We hope you enjoy our products

Can I Make Money with SearchFindOrder?

🌟 Calling All Influencers! 🌟

Are you ready to transform your social media influence into tangible rewards? With the SearchFindOrder Influencer Program, that's exactly what you can do! Here's how you can leverage your following to not only make money but also enjoy a plethora of exclusive benefits:

1. Join the Influencer Program

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2. Promote Must-Have Products

• Dive into our curated selection of the newest must-have products and trending essentials. As a SearchFindOrder influencer, you'll get early access to promote these items. Share your unique take on our products, and help your audience discover their next great find.

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6. Join Our Team

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Join Our Team – Your Journey Starts Here!

Embark on an exciting journey with SearchFindOrder and transform your social media savvy into lucrative opportunities. As a member of our Influencer Program, you're not just part of a team; you're part of a movement. A movement that celebrates innovation, creativity, and the power of influence.

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The SearchFindOrder Sales Team is here to help!

We want to make sure you have an amazing and Care-Free Shopping Experience with us!  

So, if you need further help or information please feel free to contact us at helpdesk@seachfindorder.com  and one of our agents will be more than happy to answer your questions.